DOG TRAINING TERMS & CONDITIONS
1.0 TERMS OF AGREEMENT
This Agreement between “Client” and “Trainer” Training By Francesca pertains to the following:
2.0 SERVICES
2.1 Sessions are typically private, one-on-one sessions between the client and their dog. There may be occasions where Francesca decides it is necessary to train alone with your dog. This is due to often your presence exacerbating behaviours that are hindering your dogs rehabilitation and keeping them in state of mind that is in fact preventing them from their complete progression.
2.2 Training sessions will take place in / around clients’ home. The aim is to teach the client how to train, communicate, and work with their dog in their known environment.
2.3 Francesca will make every reasonable effort to assist the client in achieving their training and behavior modification goals. However, she cannot guarantee the dog’s performance or behaviour as a result of the professional animal behaviour consultation. The results depend entirely on the commitment and consistency of the work outside of sessions, as this is where the training primarily progresses.
2.4 The client and household members must follow the trainer’s instructions without interruption or suggestions for training based on their own motives. Previous training methods have been the cause of issues, so complete trust and focus on Francesca's methodology is necessary for the process to be successful. If clients have questions or concerns, they should be discussed after the session. If a client has concerns about a method or training decision, these should be brought up after the sessions. Francesca's utmost care and consideration is for the happiness and well-being of the dog, so to prevent interruptions or premature halting of sessions, all questions should be discussed at the end of the session.
2.5 The trainer will assign homework to the clients outside of sessions. The client should make a sincere effort to work on these assignments provided by the trainer outside of sessions. The trainer is an integral part of the training process but cannot rehabilitate the dog or carry out the training without the full input and commitment from the client.
2.6 If Francesca discovers that clients are using inappropriate tools or techniques outside of the training sessions, Francesca reserves the right to refuse continued service and may consider ending the client-trainer relationship.
2.7 If a block of 3 or 6 sessions are booked, these sessions must be completed within 6 months. The sessions are to be used at your leisure, and you ahve 6 months to and it helped for us to bokk
2.8 If the client chooses to go against the trainer's advice, and chooses to continue in their historic training pattern and consequently their dogs behavior continues, the trainer cannot be held responsible.
2.9 Rudeness will not be tolerated, if a client is rude or abrasive towards Francesca then she has the right to refuse service.
3.0 OWNER COMMITMENT
3.1 By engaging in training sessions client agrees to the following:
3.2. Fully engage with the process of working with their dog to the best of your ability and understand that any changes will involve commitment and consistency. Clients must not be on their phones during sessions (texting, calling or on social media). Making notes or having to talk in an emergency are, of course, applicable.
3.3 Clients are encouraged to take notes or record video footage or photos from the sessions as this will be your overview from the session. Francesca will not provide notes of what is covered in session as this is what session time is for.
3.4 Clients must acknowledge there is no 'quick fix' with training or rehabilitation. Change can take weeks or months to appear.
3.5 Clients must not suggest alternative training/ behaviour modification methods (such as those picked up from TV, books, friends and other trainers) in order to prevent confusion and conflict for your dog
3.6 Clients must be open and honest in discussions around behaviour modification, training.
3.7 Clients must ask for clarification if anything which is explained in unclear.
3.8 Francescas’ approach to training is a balanced methodology; incorporating both positive reinforcement with leadership training. No aversive tools or methods are utilised, only slip lead training due to her gun dog training background. Francescas’ belief is that dogs can only get so far with love, and like children, need to have know boundaries and limitations.
4.0 PAYMENT
4.1 Full payment is required prior to the commencement of any session. No sessions will be conducted without payment.
4.2 Clients cannot request refunds for missing Francesca training sessions. It is the client's responsibility to ensure their availability.
4.3 All consultation and training sessions are non-refundable, except under extenuating circumstances, such as a client's or dog's prolonged illness or injury, rendering training impossible. Refund requests will strictly adhere to these terms.
4.4 Should the trainer be unavailable due to illness on more than three occasions, a refund may be requested and will be duly accommodated.
5.0 CANCELLATION POLICY
5.1 Appointments that are cancelled 48 hours or less before the scheduled session are charged a full session fee. Exceptions are made but in extenuating circumstances and will be judged on an individual basis.
5.2 For clarity, a cancellation encompasses any appointment that cannot be upheld at the originally booked time, date, and location.
5.3 In the event that a client cancels or reschedules a session more than three times without appropriate notice, the trainer reserves the right to decline further sessions.
6.0 LIABILITY
6.1 Please take note of the following terms:
6.2 The client understands that while dog training aims to improve behaviours, it cannot guarantee specific results. Training By Francesca is committed to helping address behavioural issues, but there are no guarantees regarding the mental health or behaviours of a dog. The level of progress in training will depend on the time and effort invested during sessions and between sessions. Each dog has unique abilities, breeding, and temperament.
6.3 The client agrees to take responsibility for any damages caused by their dog's behaviour before, during, or after the services provided by Training By Francesca.
6.4 Owners are advised that modifying behaviour carries a risk of injury. It is important to take necessary precautions at all times to prevent injury, including avoiding situations that may trigger aggressive behaviour. 6.5 Owners agree to indemnify and hold harmless Training By Francesca from any losses, liabilities, judgments, and costs, including legal fees and expenses, arising from any claim of injury to persons or property, before, during, or after the consultation and when implementing suggested techniques with their dog
7.0 GENERAL
7.1 Training By Francesca has the right to decline service to anyone at any time and for any reason. By using our services, you acknowledge and agree that these Terms and Conditions, along with our Privacy Policy, form the full and exclusive agreement between us regarding your use of the website and override any previous proposals, agreements, or other communications.
8.0 CHILDREN
8.1 All family members are welcome to attend sessions. Due to the nature of discussions it may not always be appropriate for children to attend, so please be advised to discuss this with Francesca before bringing children along. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion throughout. Trainer accepts no responsibility for children during session time.
8.2 An adult must be in control of the dog at all times and no children under the age of 18 should be expected to take responsibility for the dog.
9.0 SAFETY
9.1 If your dog has issues with aggression towards people, you must ensure it is muzzle for consultation to ensure the safety of all those involved. For all aggression cases, muzzling is mandatory and if you require muzzle training please make sure to inform Francesca of this and she can provide her muzzle training guide.
9.2 Depending on the issue, additional safety measures may be needed during one-on-one behavioural sessions to observe your dog's behaviour. If you have concerns about your dog's behaviour towards people, yourself, or other pets, it's your responsibility to take necessary steps, such as muzzling your dog or keeping it on a leash.
9.3 If your dog has bitten a person or another animal, please report this before the behavioural session. Any accidents or injuries during our session should also be reported.
10.0 COMMUNICATION
10.1 Client understands that Trainer will only provide the basics of training outside of session. Training is only truly achievable through practical sessions and working in person to achieve the highest form of training. If there are emergency situations where it is essential you speak with Francesca then a phone call may be suggested or you are allowed to text. Francesca simply asks that questions that can be asked in session remain in session.
11.0 MARKETING & SOCIAL MEDIA
11.1 Photos and videos are sometimes taken during a session with the permission of the owner. These photos are the property of Training By Francesca and if you do not wish for them to be used on social media, you must specify ahead of the session.
12.0 TERMINATION OF TERMS AND CONDITIONS
12.1 Trainer can terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. Training by Francesca also reserves the right to refuse or halt training if client questions, intervenes or interrupts training, and will terminate training with immediate effect if Client begins to use alternative trainer.
13.0 CHANGES TO TERMS & CONDITIONS
13.1 Francesca reserves the right to modify the Terms at any time. If a revision is made client will be notified at least 30 days notice prior to any new terms taking effect.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. I agree to comply with the instructions, rules and decisions of the trainer as it relates to Client or Dog's ability to safely complete each training session.
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